At BuyNBazaar.pk, we want your shopping experience to be smooth from order to delivery. This page covers everything about shipping timelines, delivery charges, returns, exchanges, and refunds. For any questions, WhatsApp us at +92 316 443 666 0.
Shipping & Delivery
Delivery Coverage
We deliver to all cities and towns across Pakistan. Whether you’re in Lahore, Karachi, Islamabad, Peshawar, Quetta, or a smaller city — we’ll get your order to you.
Delivery Timelines
- Lahore: 1–2 business days
- Major cities (Karachi, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar): 2–3 business days
- Other cities & towns: 3–5 business days
Orders placed before 2 PM PKT on business days (Monday–Saturday) are dispatched the same day. Orders placed after 2 PM or on Sundays are dispatched the next business day.
Shipping Charges
For orders below Rs. 2,999, a flat shipping fee applies based on your delivery city. The exact amount is shown at checkout before you confirm your order.
Order Tracking
Once your order is dispatched, you’ll receive a tracking number via SMS and WhatsApp. You can use this number to track your parcel on the courier partner’s website. If you don’t receive tracking info within 24 hours of placing your order, contact us on WhatsApp.
Payment Methods
- Cash on Delivery (COD): Pay when you receive your order — available across Pakistan
- Bank Transfer: Transfer to our business account (details provided at checkout)
- Online Payment: Pay securely via supported online payment methods
Returns Policy
7-Day Return Window
You may return any product within 7 days of delivery if it meets the return conditions below. We want you to be 100% satisfied with your purchase.
Eligible for Return
- Product received is damaged, broken, or defective
- Wrong product delivered (different from what you ordered)
- Product missing from your order
- Product significantly different from the description or images on our website
Return Conditions
- Contact us within 7 days of receiving the order
- Product must be unused and in its original packaging
- All tags, labels, and accessories must be intact
- Provide clear photos of the issue (damaged item, wrong product, etc.)
How to Initiate a Return
- WhatsApp us at +92 316 443 666 0 with your order number and photos of the issue
- Our team will review and respond within 24 hours
- Once approved, we’ll arrange a free pickup from your address (major cities) or guide you on the return shipping process
- After receiving and inspecting the returned item, we’ll process your replacement or refund
Exchanges
Need a different size, color, or variant? We’re happy to exchange. Contact us within 7 days of delivery on WhatsApp, and we’ll arrange the swap. Exchange is subject to stock availability. If the replacement item is a different price, we’ll adjust the difference accordingly.
Refunds
Refund Processing
- Refunds are processed within 5–7 business days after we receive and inspect the returned item
- COD orders: Refund via bank transfer, JazzCash, or EasyPaisa (your choice)
- Prepaid orders: Refund to your original payment method
Non-Refundable Items
- Products used, washed, or altered after delivery
- Products without original packaging or tags
- Items returned after the 7-day return window
- Products damaged due to misuse by the customer
Damaged in Transit
If your package arrives visibly damaged from the outside, you have two options:
- Refuse delivery: Don’t accept the package. It will be returned to us and we’ll send a replacement immediately.
- Accept and report: Accept the package, take photos/video of the condition, and WhatsApp us within 24 hours. We’ll arrange a free replacement.
Contact Us
For any shipping, return, or refund queries:
- WhatsApp: +92 316 443 666 0 (fastest — typically within 1 hour during business hours)
- Email: info@buynbazaar.pk
- Business Hours: Monday – Saturday, 10 AM – 8 PM PKT
Visit our FAQs page for answers to common questions about ordering, products, and more.