Return & Refund Policy
Simple, fair, and transparent. We stand behind every product we ship.
What Can Be Returned
We accept returns within 7 days of delivery when the product meets the conditions below. Your satisfaction matters and we will sort out any genuine issue quickly.
- Product received is damaged or broken during delivery
- Product is defective and does not function as described
- You received the wrong product different from what you ordered
- Product is significantly different from the description or images on the website
- A product is missing from your order
- Unused product in original sealed packaging if you changed your mind within 7 days
To qualify for return, the product must be:
- Unopened or unused exactly as delivered
- In original packaging with all labels, tags, and accessories intact
- Reported to us within 7 days of the delivery date
- Accompanied by your order number and clear photos or video of the issue
What Cannot Be Returned
We maintain clear boundaries to protect both buyers and our business from misuse. Please read carefully before purchasing.
- Product has been opened, used, washed, or altered in any way after delivery
- Product has been physically damaged by the customer including scratched, broken, cracked, or misused
- Product is returned without its original packaging, labels, or accessories
- Return request is raised after the 7-day return window has passed
- Product shows signs of wear, staining, or modification by the buyer
- Baby hygiene products (pacifiers, teethers, nasal aspirators) that have been removed from sealed packaging or used cannot be returned for safety reasons
- Any product where the brand seal or tamper-evident sticker has been broken after delivery and the issue is not a manufacturing defect
Brand-Sealed Products
Sealed Brand Products: Special Return Conditions
Several products we carry are supplied with factory-sealed brand packaging including baby feeders, pacifiers, grooming kits, health products, and food-grade items. These are delivered in the exact sealed condition received from the brand.
- If the brand seal is intact and you wish to return an unused product, return requests are accepted within 7 days
- If the brand seal has been broken, the product is considered used and cannot be returned unless a manufacturing defect is confirmed with photo or video evidence
- Manufacturing defects in sealed products such as a feeder that leaks from the factory, a pacifier with visible mold, or a grooming tool that does not function are covered regardless of seal status. Contact us with evidence within 7 days of delivery.
Brands we carry include: Philips AVENT, Tommee Tippee, Dr. Browns, Pigeon, NUK, MAM and others listed on product pages. All products are sourced from authorized distributors. We do not sell grey-market or refurbished stock.
Our Video and Photo Dispatch Record System
We Record Every Parcel Before It Ships
Every order dispatched from BuyNBazaar is packed and recorded on video and photo before it is sealed and handed to the courier. This record includes the product being packed showing its condition, quantity, and packaging at time of dispatch, the order slip placed inside matching your order details, and the parcel being sealed in our branded packaging.
This protects you and us equally. If you receive a damaged or wrong product, our dispatch record is the first thing we check to determine whether damage occurred at our end or during courier transit. This ensures every legitimate claim is resolved quickly and fairly.
What This Means for Fraudulent Claims
Our video and photo dispatch records make it easy to identify false claims. If a customer claims a product was missing or damaged and our dispatch video shows the correct product was packed in perfect condition, the claim will be declined and escalated.
If the Courier Damaged Your Parcel
If your parcel arrives visibly damaged torn, crushed, or tampered with, you have two options:
- Refuse delivery and do not accept the parcel. It will be returned to us and we will resend your order at no cost.
- Accept and document by recording a video showing the outer damage, opening it on camera, and WhatsApp us the video within 24 hours. We will arrange a free replacement.
Do not accept a damaged parcel without recording evidence first.
How to Initiate a Return: Step by Step
The return process is handled entirely over WhatsApp. No forms, no waiting on hold.
- Contact us on WhatsApp at 0316-4436660 within 7 days of receiving your order. Send your order number, the product name, and a clear description of the issue.
- Send photo or video evidence of the issue including damaged product, wrong item, defective function, or sealed unused product for change of mind return. Without evidence we cannot process the request.
- Our team reviews your request within 24 hours and cross-references it with our dispatch record. You will receive a clear approval or rejection with the reason.
- If approved, we arrange a free courier pickup from your address in Lahore, Karachi, Islamabad, and other major cities. For smaller cities we provide return shipping instructions.
- We inspect the returned product upon receipt. If the condition matches your claim, we process your replacement or refund within 2 to 3 business days.
Refunds
| Payment Method | Refund Method | Timeline |
|---|---|---|
| Cash on Delivery (COD) | Bank transfer, JazzCash, or EasyPaisa | 3 to 5 business days after inspection |
| Bank Transfer (prepaid) | Refund to original bank account | 3 to 5 business days after inspection |
| Online Payment | Refund to original payment method | 3 to 7 business days depending on bank |
Quick Return Reference Table
| Situation | Returnable? | Action Required |
|---|---|---|
| Wrong product received | Yes | WhatsApp within 7 days with photo |
| Product damaged during delivery | Yes | WhatsApp within 24 hours with video |
| Defective product (manufacturing fault) | Yes | WhatsApp within 7 days with video proof |
| Unused product, change of mind, sealed packaging | Yes | WhatsApp within 7 days, original packaging required |
| Product used by customer | No | Not eligible for return or refund |
| Product damaged by customer | No | Not eligible for return or refund |
| Brand seal broken and no manufacturing defect | No | Not eligible, treated as used product |
| Return after 7 days | No | Window expired, not eligible |
| Hygiene product opened and used | No | Not eligible for safety and hygiene reasons |
| Return without original packaging | No | Return rejected on inspection |
Exchanges
Need a different size, variant, or color of the same product? We are happy to exchange within the 7-day window. Contact us on WhatsApp with your order number and the variant you need. Exchanges are subject to stock availability. If the replacement item has a different price we will adjust accordingly.
Policy Summary
- Return window: 7 days from delivery date
- Condition required: Unused, original packaging, all labels and accessories intact
- Evidence required: Photo or video of the issue via WhatsApp
- Pickup: Free from major cities after approval
- Refund timeline: 3 to 5 business days after inspection and approval
- Dispatch record: Every parcel is recorded on video before shipping
- Fraud policy: Zero tolerance, records kept, accounts blocked
- Business hours: Monday to Saturday, 10 AM to 8 PM PKT
- Effective date: September 2026
Need Help With a Return?
We respond on WhatsApp within 1 hour during business hours, Monday to Saturday, 10 AM to 8 PM PKT.